Radim Petráš graduated at VSB Technical University of Ostrava in year 2008. Already during his studies, Radim joined Scandinavian IT service provider Tieto where he managed large teams and IT services. Besides other positions he was leading offshore service delivery of Service Desk services and he founded an IT Service Desk team in India. In total Radim managed 120 members plus team in three countries. Around 2013 – 2014 he has been leading the program of Service Desk efficiency with focus on process automation. Three years ago, Radim joined Stora Enso’s IT department where his main responsibility has been to unify the way of working in End User Support, with key activity of building one Service Desk for 26 000 employees with multiple languages. By the beginning of November 2017, he started a new position as Head of IT Service Management where he focuses on tools and operational

processes development. Radim is also holder of ITIL Expert certification.