Tatiana Hederová Her professional career started in 1998 when she joined Orange group for the first time and stayed there for three years as an EDMS Coordinator for Orange Slovakia where she was responsible for the implementation of the EDMS corporate project. After a successful period with Orange her next steps took her across a broad specter of positions in First Data Corporation and later in Oracle. When on a crossroad in 2012 she decided to leave her position as Regional Operations Manager and once again joined Orange group. This time as a Program Improvement Manager in Orange Business Services; running the execution of the Delivery Improvement Program across the European region. During the year 2016 launching a Delivery Quality Management concept partnering with US region. As already mentioned, to this date Tatiana is still a part of the same team while investing a portion of her time and effort to cover the Operational Site Leader position. She loves “improvements”. It’s all about effectivity and resource distribution. Even though the work responsibilities she faces are sometimes demanding, Tatiana is also active contributor in organizing of our ITSM Conference in Bratislava; for the second year already.