The first great speaker hired on the itSMF Conference 2017. He is an author for ITIL® Practitioner Guidance, the lead author of RESILIA™: Cyber Resilience Best Practice, and the author of ITIL Service Transition, 2011 edition. CV: http://c.itsmf.sk/speakers/stuart-rance/ Keynote: http://c.itsmf.sk/sessions/unhappy-is-the-land-that-needs-a-hero/ Workshop: http://c.itsmf.sk/sessions/practical-problem-management/