Ivor Macfarlane

Consultant, trainer and author with an international reputation

In 23 years working for the UK government, Ivor Macfarlane moved from forestry to ITSM via prison, stores and training. He worked as a Service Management trainer, consultant and writer since going freelance in 1999 and after a 7 year spell with IBM he is now independent again working through MacfPartners to deliver training and consultancy to customers. He was an author for ITIL (versions 1,2 & 3), ISO20000 and ITSM library and an ITIL examiner since 1991. He is well known at ITSM events having presented at many around the world (40 countries so far.) An active contributor to social media, his blog output includes a column on AllthingsITSM: http://allthingsitsm.com/category/life-as-i-know-it/