Experienced IT Service Management consultant
Experienced IT Service Management consultant, Dmitry started his carreer about 20 years ago as the business process analyst, later applied his knowledge and approaches to software development, gradually switching to software analyst and architect roles. Being part of one of the leading system integration companies in Russia, Dmitry took part in a lot of projects, working with the largest customers in different industries. From 2006 he jumped into ITIL and ITSM Software implementation, which led him to become the part of the EMEA Presales team for BMC Software. Until July 2020 worked for CFI Russia, one of the most prominent BMC Distributors in Russia and former CIS States, Dmitry served as a trusted advisor helping his large scale counterparties in Russia and abroad to implement and use best practices in ITSM Space, especially in high loaded installations, either on-premises or hybrid. Currently employed at Swisscom (Schweiz) AG.
In his spare time, Dmitry spends most of his time with his wife and small kid, travelling, making pictures and playing his guitar. This helps a lot to refresh the mind and bring the new ideas how to make the seemingly conservative ITSM world better and more modern.