9:00Tatiana Hederová, Igor Dimitrovič (ITSMF)
Opening (EN,SK)
9:15Rob Akershoek
ITSM in the Age of DevOps
9:45Karin Nemčeková (KPMG)
Customer experience as a „gamechanger“
10:10Miroslav Hlohovský (OMNICOM)
Digital transformation of enterprise
11:00Peter Gerritsen
People, as seen from outer space
11:30Maroš Kortiš (Mangools)
Simple is hard - How to develop a SaaS that offers the best value for money on the market
11:50Lucia Komiňáková (Digmia)
What is important and what are the challenges in the future
12:10Patrik Šolc (itSMF CZ)
"Why do the Finns and the Indians also need the Czechs?" or „How I had to learn that the hard way.“
13:30Dmitry Baryshnikov (CFI)
Modern ITSM for high-loaded environments
14:00Andrej Šimkovič (Slovenská sporiteľňa)
8 pillars for success in DEVOPS
14:20Radovan Slíž (OMS IoT Systems)
SmartPublicPole – Modern Digital Conditions - Public Lighting as a Key and Unique Data Network for SmartCities Supporting Projects
14:40Štefan Chromík (Slido)
SW developmemt according to customer experience
15:20Martin Maštalír, Tomáš Ondovčík (CISCO)
Business value
15:40Štefan Porubčan (Waze SK)
Draw power users into the early stages of software development
16:00Martin Krupa (UI42)
How to get user experience involved in software development
16:20Tatiana Hederová, Igor Dimitrovič (itSMF SK)