Meet our most valued speakers

Radovan Slíž

Information Technology Manager in OMS IoT Systems

Martin Krupa

Co-founder at ui42

Miroslav Hlohovský

Executive Partner and Head of Consulting at OMNICOM

Lucia Komiňáková

HR and Happiness Manager in 3 companies: Digmia, Citadelo and Essential Data

Maroš Kortiš

Head of Marketing at Mangools

Dmitry Baryshnikov

ITIL/ITSM Software Consultant

Stefan Chromik

Chief Technology Officer at Slido

Karin Miskovska – Nemcekova

Customer Experience Manager at KPMG

what is value today and what will be in the future

IT Service Management/Enterprise Service Management
Automation (Robotic Process Automation, Machine Learning, AI)
Software development and support
Digital Transformation
Customer Experience
Business value

itSMF Slovensko, a leader in the world of IT Service Management in CEE, is organizing again a terrific learning and networking “edge of tomorrow” conference.
The 14th annual conference of itSMF Slovensko will take place in Bratislava in March 19, 2020.
This year’s program will offer keynotes, breakout sessions, workshops, and interesting conference panel discussion dedicated to today’s most pressing trends in the IT service management industry.
The conference is intended primarily for service managers and professionals working in this field. It does not matter whether you are a supplier or a client, because apparently you are usually on both sides in providing and managing agreed services. Although most of the concepts are based on IT services management principles, these concepts are relevant and usable in various areas of business services.
ITSM Professionals can collaborate with their peers and counterparts across various sectors and learn how to establish service management goals specific to their organizations’ needs. The “edge of tomorrow” conference program is dedicated to the latest trends and hot topics that are driving service management forward.

Event tickets - Early Birds

Conference & Workshops
  • Full day program including workshops
  • Price for non-itSMF member 200€
Full pass
  • Full day program including workshops
  • Evening event with speakers
  • Price for non-itSMF member 250€

itSMF Slovensko membership

We want to encourage a new generation of IT and business professionals to come forward, who are as passionate about IT Service management, best practices, improvement, knowledge sharing, so apply to join us now.
You will have access to the tools, information, and contacts that are specially reserved for members.
If you’re interested or involved in IT service management, you need to be an itSMF Slovensko member! Register now and get immediate benefits.


What people are saying about our conference.

I think every IT manager should attend conference like this.
Peter ŠterbákCIO, COO
A very well-managed conference in Slovakia
Marek ČernejConsultant
One of the best little conferences in the ITSM industry
Ivor MacFarlaneConsultant, trainer and ITIL co-author

Register to itSMF Slovakia Conference now!

Do not miss the best CEE service management conference. Meet with world class speakers and get some inspiration how to improve your organizational management.


these awesome companies support us

Main sponsors
Expert partners
Media and promoters

Organizational committee

Pavol Holbík

Senior consultant and trainer

Expert for many IT practices like ITIL, Cobit, Agile, DevOps, Lean Management and ISO 20000 standard.

Ivo Kovačič

ATOS IT Solutions and Services, Head of Technology in Business & Platform Solutions

Member of itSMF Slovensko since 2007. Fan of new technologies adopted for human and business benefit.

Martin Lacko

Head of IT Change management at Slovenská sporiteľňa a.s.

Driving organizational changes with focus on optimization and lean practices.

Linda Lichnerová

Senior Consultant at OMNICOM, s.r.o.

Passionate to deliver real business value by implementing industry best practices and new trends.

Igor Dimitrovič

Chairman of the itSMF Slovensko, ITSM Specialist Expert at Slovenská sporiteľňa, a.s.

"No one has to change, survival is optional!" – W. Edwards Deming

Tatiana Hederová

itSMF Slovensko Vice Chairman, Head of Organizational Committee of itSMF Conference

Program and People Manager with passion for improvements in IT/Telco.


  • Lindner Hotel Gallery Central
  • Metodova 4, 821 08 Bratislava