Meet our most valued speakers

Jiří Sláma

Senior Consultant at ALVAO

Zdeněk Jelínek

Senior Consultant at ALVAO

Oliver Vyhnánek

IT Service Management consultant

Tomáš Sýkora

Technical Leader at Devoteam

Pavol Adamec

Risk Consulting Executive Director, KPMG

Andy Richardson

Service Management Architect at 4me

Štefan Chromik

Chief Technology Officer at Slido

Peter Gerritsen

Owner/Consultant at Pepper Group

Patrik Šolc

Division manager at IMI Critical Engineering and Chairman at itSMF Czech Republic

Andrej Šimkovič

Head of Automation and Technology at Slovenská sporiteľňa

Rob Akershoek

Chair IT4IT Forum from The Open Group

Tomáš Ondovčík

Solution Architect at Cisco Systems

    Martin Maštalír

    Area manager at Cisco Systems

    Radovan Slíž

    Information Technology Manager in OMS IoT Systems

    Martin Krupa

    Co-founder at ui42

    Miroslav Hlohovský

    CEO and Head of Consulting at OMNICOM

    Maroš Kortiš

    Head of Marketing at Mangools

    Dmitry Baryshnikov

    Experienced IT Service Management consultant

    Karin Miškovská – Nemčeková

    Customer Experience Manager

    What is value today and what will be in the future

    IT Service Management/Enterprise Service Management
    Automation (Robotic Process Automation, Machine Learning, AI)
    Software development and support
    Digital Transformation
    Customer Experience
    Business value
    ITIL 4

    About conference

    itSMF Slovensko, a leader in the world of IT Service Management in CEE, is organizing again a terrific learning and networking “edge of tomorrow” conference.
    The 14th annual conference of itSMF Slovensko will take place on October 21-22, 2020.
    This year’s program will offer keynotes, breakout sessions, workshops, and interesting conference panel discussion dedicated to today’s most pressing trends in the IT service management industry.
    The conference is intended primarily for service managers and professionals working in this field. It does not matter whether you are a supplier or a client, because apparently you are usually on both sides in providing and managing agreed services. Although most of the concepts are based on IT services management principles, these concepts are relevant and usable in various areas of business services.
    ITSM Professionals can collaborate with their peers and counterparts across various sectors and learn how to establish service management goals specific to their organizations’ needs. The “edge of tomorrow” conference program is dedicated to the latest trends and hot topics that are driving service management forward.

    Event tickets

    Registration closed

    itSMF Slovensko membership

    We want to encourage a new generation of IT and business professionals to come forward, who are as passionate about IT Service management, best practices, improvement, knowledge sharing, so apply to join us now.
    You will have access to the tools, information, and contacts that are specially reserved for members.
    If you’re interested or involved in IT service management, you need to be an itSMF Slovensko member! Register now and get immediate benefits.


    What people are saying about our conference.

    I think every IT manager should attend conference like this.
    Peter ŠterbákCIO, COO
    A very well-managed conference in Slovakia
    Marek ČernejConsultant
    One of the best little conferences in the ITSM industry
    Ivor MacFarlaneConsultant, trainer and ITIL co-author

    Register to itSMF Slovakia Conference now!

    Do not miss the best CEE service management conference. Meet with world class speakers and get some inspiration how to improve your organizational management.


    these awesome companies support us

    Main sponsors
    Expert partners
    Media and promoters

    Organizational committee

    Pavol Holbík

    Senior consultant and trainer

    Expert for many IT practices like ITIL, Cobit, Agile, DevOps, Lean Management and ISO 20000 standard.

    Ivo Kovačič

    ATOS IT Solutions and Services, Head of Technology in Business & Platform Solutions

    Member of itSMF Slovensko since 2007. Fan of new technologies adopted for human and business benefit.

    Martin Lacko

    Head of IT Change management at Slovenská sporiteľňa a.s.

    Driving organizational changes with focus on optimization and lean practices.

    Linda Lichnerová

    Senior Consultant at OMNICOM, s.r.o.

    Passionate to deliver real business value by implementing industry best practices and new trends.

    Igor Dimitrovič

    Chairman of the itSMF Slovensko, ITSM Specialist Expert at Slovenská sporiteľňa, a.s.

    "No one has to change, survival is optional!" – W. Edwards Deming

    Tatiana Hederová

    itSMF Slovensko Vice Chairman, Head of Organizational Committee of itSMF Conference

    Program and People Manager with passion for improvements in IT/Telco.