itSMF Hellas Chairman
Krikor is a Sr ITSM Consultant at Microsoft Hellas, and the Chairman of itSMF Hellas. In the past, he has also held the positions of Project Manager and Security Officer. He specialises in ITSM consultancy developments as well as the design and adoption facilitation of service management good practices across the banking, insurance, retail, aviation and lottery industries.
Krikor’s interests lie predominantly in service management, project management, business analysis, business process management and enterprise IT architecture. Krikor has authored academic papers on the topics of Service Management, Project Management and Model-Driven Business Process Engineering. Krikor was awarded the Highly Commended paper in the 2017 Emerald Literati Network Awards for Excellence for the publication titled “Facilitating organisational decision making: a change risk assessment model case study” published in Journal of Modelling in Management.