We are not only ITSM

What you will learn

The speakers will focus on different topics related to service management but not only in IT field.

See detailed Schedule…

You can find inspiration to solve problems, cost transparency, management efficiency, quality improvement, shortening the development cycle and many more, not just in the IT area, but also in different areas of business.
An essential part of the conference is the opportunity to meet experts and managers from both users and suppliers from Slovakia and abroad and extend the scope and your network.

What we will do

We are preparing for you 6 interactive workshops facilitated by international speakers. They are included in the full conference package.

We will announce titles of workshops later this year. you can book your place in advance or directly at the conference.

About itSMF Slovakia conference

The 12th annual conference of itSMF Slovakia will be held for two days so that we can encompass interesting themes. The basic registration package includes a 1 and ½ days conference, i.e. 7th-8th February 2018. The conference part will end on 8th February 2018 at lunch time. The conference workshops will continue in the afternoon, which are included in the basic package. For fans of an informal meeting with speakers, the networking event will be organized again.

The conference is intended primarily for service managers and professionals working in this field. It does not matter whether you are a supplier or a client, because apparently you are usually on both sides in providing and managing agreed services. Although most of the concepts are based on IT services management, these concepts are relevant and usable in various areas of business services.




Discussion panel


Meet our most valued speakers

Simone Jo Moore

Senior Consultant & Master Trainer

ITSM Mixologist who probes the hearts and minds of what makes business and IT tick

Barclay Rae


Co-architect of the new ITIL Practitioner and the current ISO/IEC 20000 revision

Kaimar Karu

President of itSMF Estonia

He oversaw the product strategy and development initiatives for the ITIL, PRINCE2, and the rest of the PPM portfolio.

    Krikor Maroukian

    itSMF Hellas Chairman

    He specialises in ITSM consultancy developments as well as the design and adoption facilitation of service management good pr

    Stephen Mann

    Principal Analyst and Content Director at the ITSM-focused industry analyst firm ITSM.tools

    Independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the chal

    Paul Wilkinson

    Director & Owner of GamingWorks.nl

    Co-author of the ITIL publication “Planning to Implement IT Service Management” and a member of the ITIL Practitioner Arc

    Rob Akershoek

    Chair of the IT4IT Forum of The Open Group and IT Management Architect

    Improving IT organizations by designing, implementing and automating IT management processes.

    Ivor Macfarlane

    Consultant, trainer and author with an international reputation

    He is an author for ITIL V1, V2 and V3 and for BS15000 (the standard lead to ISO/IEC20000).

    Stuart Rance

    Consultant, trainer and author with an international reputation

    Author for ITIL® Practitioner Guidance and ITIL Service Transition, the lead author of RESILIA™: Cyber Resilience.

    Pavol Holbík

    Senior consultant and trainer

    Expert for many IT practices like ITIL, Cobit, Agile, DevOps, Lean Management and ISO 20000 standard

    Miroslav Havelka

    Managing Director, OMNICOM, s.r.o.

    Responsible for company strategy, business development and marketing. Company founder since 1993. Member of various ITSM proj

      Tatiana Hederová

      itSMF Slovensko Member of the Board

      Manager with passion for improvements

      Tomáš Hettych

      itSMF Slovensko Chairman of the Board

      Tomas is founding member of itSMF Slovakia, now acting as Chairman of the Board.

      Juraj Pavol

      Product owner

      Responsible for agile development of PosAm Servio

        Roman Kazička

        IT Solution/Enterprise Architect

        Author of several original methodologies - ‘7Ds-Seven Disciplines for successful solutions’, ‘APV-Assets-Perspectives-V

          Event tickets

          Hurry up and get the Early Bird tickets. They are available only till 30.11.2017.

          Conference & Worshop
          • 2 days program
          • Free snacks & lunch
          • E-book Global Standards and Publications
          • Price for non-itSMF member 350€
          Buy now
          Full pass
          • 2 days program
          • Free snacks & lunch
          • Evening event with speakers
          • E-book Global Standards and Publications
          • Price for non-itSMF member 450€
          Buy now

          itSMF Slovensko membership

          We want to encourage a new generation of IT and business professionals to come forward, who are as passionate about IT Service management, best practices, improvement, knowledge sharing, so apply to join us now.
          You will have access to the tools, information, and contacts that are specially reserved for members.
          If you’re interested or involved in IT service management, you need to be an ITSMF Slovensko member! Register now and get immediate benefits.


          What people are saying about our conference.

          I think every IT manager should attend conference like this.
          Peter ŠterbákCIO, COO
          A very well-managed conference in Slovakia
          Marek ČernejConsultant
          One of the best little conferences in the ITSM industry
          Ivor MacFarlaneConsultant, trainer and ITIL co-author

          Register to itSMF Slovakia Conference now!

          Do not miss the best CEE service management conference. Meet with world class speakers and get some inspiration how to improve your organizational management.


          these awesome companies support us

          Main sponsors
          International media partners
          Media Sponsors


          • Lindner Hotel Gallery Central
          • Metodova 4, 821 08 Bratislava
          • backoffice@itsmf.sk